How do I return an item?

Unauthorized Returns
An unauthorized return is defined as any package returned to Furnace Filter Warehouse & Heat and Cool Warehouse without the proper return authorization code on the shipping label. Unauthorized returns may include any package refused by the customer during a delivery attempt. Unauthorized returns received by FurnaceFilterWarehouse may be refused at the warehouse and returned to the sender. In this case, the customer may be held responsible for the cost of shipping the package back to the sender. This cost will be passed along to the customer either in the form of a deduction from the total credit due to the customer or a charge to the credit card if refund has already been issued. Any credits issued may be delayed.

Process For Returning Merchandise

The process of returning merchandise differs based upon the type of product:

  • For Furnace Filters, you must obtain a Return Mechanize Authorization (RMA) Number: Custom size filters are not returnable. All returns must have an RMA number for processing. Call FurnaceFilterWarehouse & HeatandCoolWarehouse at 1-877-345-8375 to receive a Return Merchandise Authorization number. RMA's are only issued for thirty (30) days from the original date of sale.